College Policies & Procedures

​​The Rancho Santiago Community College District is committed to equal opportunity in educational programs, employment, and all access to institutional programs and activities.

The District, and each individual who represents the District, shall provide access to its services, classes, and programs without regard to national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or because he or she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

The Chancellor shall establish administrative procedures that ensure all members of the college community can present complaints regarding alleged violations of this policy and have their complaints heard in accordance with the Title 5 regulations and those of other agencies that administer state and federal laws regarding nondiscrimination.

No District funds shall ever be used for membership, or for any participation involving financial payment or contribution on behalf of the District or any individual employed by or associated with it, to any private organization whose membership practices are discriminatory on the basis of national origin, religion, age, gender, gender identity, gender expression, race, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or because he or she is perceived to have one or more of the foregoing characteristics, or because of his or her association with a person or group with one or more of these actual or perceived characteristics. 

Inquiries regarding compliance and/or grievance procedures may be directed to:

District Administrator For Title IX
George Williams  
Assistant Vice Chancellor, Human Resources  
Telephone: 714-480-7486  
Email: TitleIX@rsccd.edu  ​


Please contact the District Administrator for Title IX if you have any questions about school policies or complaint response procedures related to discrimination or harassment on the basis of gender or sexual orientation, including dating violence, domestic violence, sexual assault, and stalking. The policy prohibiting these behaviors and the procedures for addressing reports of discrimination or harassment against students in RSCCD programs or activities is Administrative Regulation 3435.

Questions may also be addressed to:
Office for Civil Rights
U.S. Department of Education
50 Beale Street, Suite 7200
San Francisco, CA 94105-1813

Telephone: 415-486-5555
FAX: 415-486-5570; TDD: 800-877-8339
Email: ocr.sanfrancisco@ed.gov​

If you are unsure of where to report a complaint, please refer to the Resources Reference List.


POLITICA DE NO DISCRIMINACION​El Distrito está comprometido a ofrecer la igualdad en oportunidades para programas educativos, empleos, y a todo acceso a los programas institucionales y actividades.

El Distrito, y cada persona que representa al Distrito, debe proveer acceso a sus servicios, clases y programas sin importar el lugar de nacimiento, religión, edad, sexo, identidad de género, expresión del género, raza o etnicidad, color, condición médica, información de genética, descendencia familiar, orientación sexual, estado civil, incapacidad física o mental, embarazo, categoría militar o de veterano, o por creer que él o ella tiene una o más de las características mencionadas, o en base a estar relacionado con una persona o grupo que se cree tenga algunas de estas características.

El Canciller debe establecer procedimientos administrativos para asegurarse que todos los miembros de la comunidad del colegio puedan presentar quejas sobre supuestas violaciones a esta política y que sus quejas sean escuchadas de acuerdo a los reglamentos señalados en el Título 5 y por aquellos de otras agencias que administran las leyes estatales y federales sobre la no discriminación.

Ningún fondo del Distrito debe ser utilizado para la membrecía, o para la participación incluyendo pagos financieros o contribuciones hechas a organizaciones privadas de parte del Distrito o de cualquier individuo empleado por el Distrito o con asociación, cuyas practicas de membrecía son discriminatorias en base a lugar de nacimiento, religión, edad, sexo, identidad de género, expresión del género, raza, color, condición médica, información de genética, descendencia familiar, orientación sexual, estado civil, incapacidad física o mental, embarazo, categoría militar o de veterano, o por creer que él o ella tiene una o más de las características mencionadas, o en base a estar relacionado con una persona o grupo que se cree tenga algunas de estas características.

Preguntas sobre el cumplimiento y/o el procedimiento para quejas pueden ser dirigidas al Oficial del Distrito a cargo del Título IX en RSCCD y Coordinador de la Sección 504/ADA de RSCCD: 

District Administrator For Title IX
George Williams  
Assistant Vice Chancellor, Human Resources  
Telephone: 714-480-7486  
Email: TitleIX@rsccd.edu  ​

CHÍNH SÁCH BẤT KỲ THỊ​Sở Giáo dục Hệ thống Đại học Rancho Santiago (RSCCD) hạ quyết tâm tạo cơ hội bình đẳng trong chương trình giáo dục, trong việc thuê mướn nhân viên, và trong tất cả chương trình và sinh hoạt thuộc phạm vi Sở.

Sở và mỗi cá nhân đại diện cho Sở, sẽ cung cấp dịch vụ, lớp học, và chương trình mà không phân biệt nguồn gốc quốc gia, tôn giáo, tuổi tác, phái tính, đặc điểm phái tính, cách thể hiện phái tính, chủng tộc hoặc dân tộc, màu da, tình trạng sức khoẻ, thông tin về di truyền, nguồn gốc tổ tiên, khuynh hướng tính dục, tình trạng hôn nhân, có khuyết tật hoặc bệnh tâm thần, có thai, đang trong quân đội hoặc giải ngũ, hoặc vì người đó được cho là có một hay hơn một đặc tính kể trên, hoặc dựa vào sự liên đới với một người hoặc nhóm có hoặc được cho là có một hay hơn một đặc tính kể trên.

Vị tổng quản trị sẽ đặt ra các thủ tục hành chánh nhằm bảo đảm rằng mọi thành viên trong trường đại học có thể khiếu nại việc vi phạm chính sách này, và các khiếu nại được lắng nghe tuân theo các quy định thuộc Điều 5 và các quy định của các cơ quan thi hành luật lệ tiểu bang và liên bang liên quan đến việc bất kỳ thị.

Ngân quỹ của Sở sẽ không bao giờ được dùng để làm hội viên, hoặc tham gia bất cứ việc gì có trả tiền hoặc đóng góp tiền trên danh nghĩa của Sở hoặc của nhân viên làm việc cho Sở hoặc liên đới với Sở, cho bất cứ tổ chức tư nhân nào mà có sự kỳ thị dựa trên căn bản nguồn gốc quốc gia, tôn giáo, tuổi tác, phái tính, đặc điểm phái tính, cách thể hiện phái tính, chủng tộc, màu da, tình trạng sức khoẻ, thông tin về di truyền, nguồn gốc tổ tiên, khuynh hướng tính dục, tình trạng hôn nhân, có khuyết tật hoặc bệnh tâm thần, có thai, đang trong quân đội hoặc giải ngũ, hoặc vì người đó được cho là có một hay hơn một đặc tính kể trên, hoặc vì sự liên đới của người đó với một người hoặc nhóm có hoặc được cho là có một hay hơn một đặc tính kể trên. Nếu có thắc mắc về việc tuân thủ luật lệ và/hoặc về thủ tục khiếu nại, xin liên lạc viên chức chương trình Title IX của Sở và/hoặc điều hợp viên chương trình 504/ADA. Viên chức chương trình Title IX của RSCCD và cũng là điều hợp viên chương trình 504/ADA là Tracie Green​, địa chỉ 

District Administrator For Title IX
George Williams  
Assistant Vice Chancellor, Human Resources  
Telephone: 714-480-7486  
Email: TitleIX@rsccd.edu

Web Accessibility
Santiago Canyon College (SCC) is fully committed to ensuring our website is both accurate and accessible to everyone including those with disabilities. We are currently working to increase accessibility and usability of our website to meet the requirements of Section 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1991, and Web Content Accessibility Guidelines (WCAG) 2.0.
​​​​Santiago Canyon College is committed to making its websites accessible to all users and welcomes comments or suggestions on access improvements. Please provide your input by completing the accessibility feedback form below. Our goal is to provide the best online experience for all website visitors. Web Accessibility Feedback Form​

Website Accessibility Compliance Guidelines

Federal Law (the Americans with Disabilities Act of 1990 and Sections 504 and 508 of the Rehabilitation Act) mandates that SCC must provide access to its programs and services to all qualified individuals. These laws are intended to remove barriers that prevent interaction with, or access to websites, by people with disabilities. Therefore, all parts and functions of the SCC website must be accessible to individuals with disabilities, unless there is a compelling and legally justifiable reason not to do so.

The purpose of these Web Accessibility Guidelines is to ensure that Santiago Canyon College provides equal access to all College programs, services, and activities delivered through information technology. Unless an exemption applies according to the applicability and timeline specifications in this document, all College divisions, departments, programs, and services shall abide by these guidelines.

If a web page or website is found to be out of compliance, the site owner or page author will be notified that changes need to be made. These changes should be made in a timely manner. If not, the appropriate administrator/supervisor will be notified.

Applicability
These guidelines apply to all web pages developed, used, purchased, or implemented by or for any SCC unit and used to provide College programs, services, or activities through websites or web-based applications, including the following.

Web Pages and Associated Web-based Applications

• All new and revised College websites and web pages published on or after the effective date of these guidelines must comply with WCAG 2.0 Level AA.
• All new and revised web pages must indicate in plain text a method for users having trouble accessing the site to report that inaccessibility. This could be in the form of contact information on the bottom of the web page.
• When a unit with identified high priority accessibility issues is contacted and offered technical assistance, the unit must cooperate to make their web pages consistent with WCAG 2.0 Level AA. Units will be notified if their pages have been deemed high priority and will be provided technical assistance, as needed. High priority pages will be identified by:
• The top 20% of web pages most frequently visited as defined by the SiteImprove analytics.
• Pages required for participation, funding, disability-related services, and other key pages needed by people with disabilities not already in the top 20%.
• Other pages determined to be of the most importance in providing College services online (core institutional information).

Electronic Documents and Images

• All documents and/or images created or obtained that are disseminated through the SCC website after the effective date of these guidelines.
• Electronic documents and/or images created or obtained prior to the effective date of these guidelines and that are disseminated on a web page must comply according to the time frames specified for web page requirements.

Multimedia

• Any multimedia created or obtained, and disseminated on a web page after the effective date of these guidelines.
• Multimedia created or obtained prior to the effective date of these guidelines and is disseminated on a web page must comply according to the time frames specified for web page requirements.

Exemptions

Archived web pages do not have to comply with WCAG 2.0 Level AA unless specifically requested by an individual with a disability. Units with legacy pages not deemed high priority do not have to comply with WCAG 2.0 Level AA, but are encouraged to identify and improve the accessibility of their pages.

Undue burden and non-availability may qualify as an exemption from the policy under where compliance is not technically possible, or is unreasonably expensive or difficult in that it may require extraordinary measures due to the nature of the technology employed or the intent of a web page.

The conclusion of undue burden or non-availability is an institutional decision to be made by the RSCCD Vice Chancellor, Human Resources in consultation with the affected unit and others with relevant perspective or expertise.

Effective: 4/15/2018

Accessibility Services

Disability-related accommodations and services are provided through the Disabled Students Program and Services (DSPS) Office. If you are a student with a disability and think you may require disability- related accommodations or services, please contact the DSPS Office. Reasonable and effective accommodations and services will be provided to students if requests are made in a timely manner with appropriate disability verification from a qualified professional.

Santiago Canyon College is committed to maintaining an inclusive community that values diversity and fosters tolerance and mutual respect. We embrace and encourage our community differences in race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, or sexual orientation of any person, or military and veteran status, or because they are perceived to have one or more of the foregoing characteristics. These characteristics make our community unique. All individuals have the right to participate fully in SCC's programs and activities free from discrimination, harassment, and retaliation on the basis of any protected category. 

Santiago Canyon College​ prohibits discrimination and harassment of any kind on the basis of age, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, or sexual orientation of any person, or military and veteran status, or because they are perceived to have one or more of the foregoing characteristics in the programs and activities that it operates, and is required by federal law not to discriminate. For more information, please visit www.rsccd.edu/civilrights 

The prohibition on harassment includes sexual harassment, as well as sexual misconduct, dating and domestic violence, and stalking. For more information regarding the SCC's commitment to fostering an educational environment free of discrimination or harassment on the basis of gender or sexual orientation, including dating violence, domestic violence, sexual assault, and stalking, please contact the Title IX Coordinator or visit www.rsccd.edu/titleix. 

Any individual can submit a report by using the following link: www.rsccd.edu/report

The following people have been designated to handle inquiries and address reports or complaints regarding the District's non-discrimination policies, which can be accessed here. 
 
​​Santiago Canyon College, Interim Deputy IX Coordinator
Joseph Alonzo
Interim Dean of Enrollment & Support Services
​​Telephone: (714) 628-4732
​Email: titleix@sccollege.edu​
RSCCD, Title IX Coordinator​​​​​ ​
George Williams  
Assistant Vice Chancellor, Human Resources  
Telephone: 714-480-7486  
Email: TitleIX@rsccd.edu

Standards of Student Conduct
Guidelines for Student Conduct are set forth in the California Education Code, California Administrative Code, Title V,policies of the Board of Trustees, and all civil and criminal codes. Students enrolling in district educational programs assume an obligation to obey state law and district rules and regulations governing the conduct of students.

Students who enroll in those instructional programs in which the college has affiliations with various outside associations must comply with the college’s policies and procedures and also with the outside associations’ policies and procedures. This includes but is not limited to students enrolled in the programs of cosmetology, Fire Academies, Criminal Justice Academies and Nursing.

Guidelines for Student Conduct
The following represent violations for disciplinary action, up to but not limited to expulsion, that may be taken:

1. Dishonesty, cheating, plagiarism, lying, or knowingly furnishing false information to the district or college officials performing their duties.
2. Forgery, alteration, or misuse of district documents, records, or identification.
3. Willful misconduct that results in damage to any real or personal property owned by the district or district employees (damage includes, but not limited to vandalism, such as cutting, defacing, breaking, etc.).
4. Obstruction or disruption of pedestrian or vehicular traffic or of teaching, research, administration, or of other district activities on or off District premises. This includes obstruction or disruption of administration, disciplinary procedures or authorized college activities.
5. Assault, battery, or any threat of force or violence upon a student, college personnel, or campus visitor; willful misconduct which results in injury or death to a student, college personnel, or campus visitor. This includes fighting on district property or at a district sponsored event, on or off district premises.
6. Detention of any person on district owned or controlled property or at district-sponsored or supervised functions or other conduct which threatens or endangers the health or safety of another.
7. Theft of any property of the district which includes property of a member of the district community or a campus visitor.
8. Unauthorized entry into or unauthorized use of district property, supplies, equipment, and/or facilities.
9.  Misrepresentation of oneself or of an organization to be an agent of the district.
10. Sexual assault or physical abuse, including rape, forced sodomy, forced oral copulation, rape by a foreign object, sexual battery, or threat or assault, or any conduct that threatens the health and safety of the alleged victim, which includes students, college personnel, or campus visitors.
11. Use, possession, distribution, or being under the influence of alcoholic beverage on district property or at any district sponsored event.
12. Use, possession, distribution, or being under the influence of narcotics, other hallucinogenic drugs or substances, or any poison classified as such by Schedule “D” in Section 4160 of the Business and Professions Code on District property or at any District sponsored​​​ event except as expressly permitted by law.
13. Expression which is libelous, slanderous, obscene or which incites students so as to create a clear and present danger of commission of unlawful acts on district premises, or violation of district regulations, or the substantial disruption of the orderly operation of the college.
14. Engaging in lewd, indecent, or obscene behavior on district property or at any district-sponsored function.
15. Possession or use while on the district premises, or a district-sponsored function, of any firearm, knife, explosive, or other dangerous object, including but not limited to any facsimile firearm, knife or explosive. Exceptions include those participating in a criminal justice educational program who are authorized such possession or those who are enrolled in a course which authorizes such possession.
16. Unauthorized preparation, giving, selling, transfer, distribution, or publication, for any commercial purpose, of any contemporaneous recording of an academic presentation  in a classroom or equivalent site of instruction, including but not limited to handwritten or typewritten class notes, except as permitted by any district policy or administrative regulation.
17. Engaging in harassing or discriminatory behavior based on race, sex (i.e., gender), religion, age, national origin, disability, sexual orientation or any other status protected by law.
18. Continuous disruptive behavior or willful disobedience, habitual profanity or vulgarity, open and persistent abuse of college personnel, or open and persistent defiance of the authority of college personnel, which includes physical as well as verbal abuse, including the use of racial epithets and hate speech;
19. Disruptive written or verbal communication, vulgarity, open and persistent abuse of other students which include verbal abuse, racial epithets and hate speech. Engaging in intimidating conduct or bullying against another student through words or actions, including direct physical contact; verbal assaults, such as teasing or name-calling; social isolation or manipulation; and cyberbullying.
20. Willful or persistent smoking in any area where smoking has been prohibited by law or by regulation of the Board of Trustees;
21. Violation of the Computer Usage Policy is applicable to students using computer classrooms, computer labs, the wireless network or other locations on and off district property. A violation is considered any of the following:
    1. (a) Accessing with or without permission or causing to be accessed without authorization, altering, damaging, deleting, hacking, destroying, or otherwise using any data, computer, computer system, computer software and programs, or computer network belonging to or used by the college or any member of the District.
    2. (b) Accessing with or without permission, taking, copying, or making use of any data from a computer, computer system, or computer network, or taking or copying any supporting documentation, whether existing or residing internal or external to a computer, computer system, or computer network belonging to or used by the college or District.
    3. (c) Using or causing to be used, computer services without permission.
    4. (d) Disrupting or causing the disruption of computer services or denying or causing the denial of computer services to an authorized user of a computer, computer system, or computer network belonging to or used by the college or District.
    5. (e) Introducing any computer contaminant or virus into any computer, computer system, or computer network belonging to the college or District.
    6. (f) Sending any message using any computer system or network without authorization or sending any message in the name of another person or entity.
    7. (g) Using any account or password without authorization.
    8. (h) Allowing or causing an account number or password to be used by any other person without authorization.
    9. (i) Accessing or causing to be accessed, downloading or causing to be  downloaded, pornographic or obscene materials except when accessing such material which is part of the instructional process or assignment for a class in which the student is currently enrolled.
    10. (j) Use of systems or networks for personal commercial purposes.
    11. (k) “Cyberstalking”, which is to be understood as any use of the college or district computer system, computer network, or computer programs to stalk another person via excessive messages or inquiries, inappropriate or threatening messages, racially motivated communications, photos or other means of communication.
22. Any act constituting good cause for suspension or expulsion, or violation of district policies or campus regulations.

The district shall be free from all drugs and from the unlawful possession, use or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession or use of a controlled substance is prohibited in all facilities under the control and use of the district. Any student or employee who violates this policy will be subject to disciplinary action, which may include referral to an appropriate rehabilitation program, suspension, demotion, expulsion or dismissal.

The RSCCD Chancellor shall assure that the district distributes information annually to students and employees as required by the Drug-Free Schools and Communities Act Amendments of 1989 and in compliance with other requirements of the Act. Please refer to Board Policy (BP 3550) for specific information or contact the Student Health and Wellness Services at 714-628-4773.

​Family Education Rights and Privacy Act (FERPA)
As required under the provisions of the Family Education Rights and Privacy Act of 1974, Santiago Canyon College will make public without student consent only certain directory information. This consists
of the following: a student’s name; city of residence; major field; participation in officially recognized activities and sports; weight, height and age if a member of an athletic team; dates of attendance; degree
and awards received; and the most recent previous educational institution or agency attended by the student.

A student initially agrees or denies a FERPA release at the point of application. However, a student may come to Admissions at any time to opt out of the FERPA disclosure or agree to the release of directory information. Admissions Forms: “FERPA Consent to Release” or “FERPA Consent NOT to Release” directory
information.

All student expulsions will be noted on the official college transcript.

FERPA Family Education Rights and Privacy Notification
The Family Education Rights and Privacy Act of 1974 provides colleges the right to consent to disclose personally identifiable information contained in the student’s education records to third party vendors
who are identified as School Officials and who have legitimate educational interests. A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his/her professional responsibility.

A school official is a person employed by the College in an administrative, supervisory, academic or research, or support staff position (including district safety personnel and health staff); a person or company with whom the College has contracted (such as an attorney, auditor, or collection agent); a person serving on the
Board of Trustees or a member of an official college committee.

Santiago Canyon College contracts with the following School Officials:

 

Santiago Canyon College grants credit for coursework completed at regionally accredited institutions of higher education. Official transcripts are required and must be submitted to the Admissions and Records Office. Official transcripts submitted for evaluation must be printed/dated within the last 6 months. Any coursework marked as "in-progress" will need to have additional transcripts submitted once grades have been posted.

Transfer coursework may be used to meet a major requirement by approval. To seek approval, a Petition to Substitute a Major Requirement must be submitted along with supporting documentation. Petition can be obtained in the Admissions and Records Office or online.

Transfer coursework may also be used to meet CSU or IGETC Certification. If coursework was completed at an institution outside of the California Community College system, it must be approved through the course Pass Along process.

​Transfer coursework may also be used to meet SCC General Education. Course must be listed in the college catalog, in the same academic year for which the course was taken, at the transfer institution. Upper-division courses may be used as long as it meets the lower-division requirements; however, a student is strongly encouraged to meet with a SCC counselor to discuss unintended consequences.

A student who earned a D, F, W or NP (No Pass) grade has up to three enrollments in the same course (SCC and SAC combined) to receive a satisfactory grade. After three enrollments, the student can no longer register for the course within this college district. After two enrollments, the student loses the ability to register for the class online. A Course Repeat Petition​​​ must be completed in the Admissions & Records Office and reviewed by an Admissions Office administrator. The last grade earned will count in the GPA calculation. Courses repeated under the provisions of this section will be indicated as repeated on the permanent academic record of the student. A student may not repeat a course to change a grade of C or above.​

Course repetition at Santiago Canyon College does not guarantee that other institutions will approve such action​.  This determination will be made by the respective​ transfer institution.

​​​​​It is the student’s responsibility to withdraw officially from a course.  The student must drop a course by the deadline to avoid financial obligation to the college or to avoid receiving a "W", "F" or "NP" grade. Even if you never attended or stop attending the class, you owe the fees unless you officially drop before the refund date.

• Last date to drop may vary depending on the course.
• For withdrawal deadlines of your SPECIFIC class, refer to the Section Information in Self-Service by clicking on the Section Name and Title.
• Students must drop in Self-Service.​

• Students who cannot continue in a course have an obligation to​ withdraw officially. Students are encouraged to consult with instructors concerning class withdrawals. 
• Students may officially withdraw on the web through the last day of the 12th week of instruction (or 75 percent of the class meetings, whichever is less and receive a transcript symbol of “W”. 
• All instructor-initiated “EA’s” (excessive absence drops) through the 12th week or 75 percent of class meetings, whichever is less, will be assigned a “W”. 
• The academic record of a student who remains in a class beyond the time allowed by district policy must reflect a symbol other than a “W”, except under extenuating circumstances. 
• A student who has a withdrawal (grade of “W”) in the same course two or more times loses the privilege of online registration for that course and must receive the approval of the Associate Dean of Admissions or the Registrar to enroll in the same course. (See also Course Repeatability and Repetition.)

​In addition to the 3-day non-payment drop policy, there is a final outstanding balance drop date (subject to change).  No balance will be carried over into the start of the semester. ​

3-DAY NON-PAYMENT DROPS: Enrollment fees must be paid IN FULL within 3 days of registration (including weekends and holidays) or all classes may be dropped and released to other students. The day you register is counted as 1 of the 3 days. 
FINAL OUTSTANDING BALANCE DROP DATE:  All fees (enrollment, health fee, transportation fee) must be paid in full by the Friday (midnight) before the start of the semester. No balance will be carried over into the start of the semester. If there is a balance on your account, your unpaid classes will be dropped the next morning (regardless of when you register). 
If you need assistance paying your enrollment fees and would like to apply for a Fee Waiver, It is your responsibility to check your account balance and pay the amount owed.
Refer to the Drop for Non-Payment FAQ​ for additional information regarding Drop for Non-Payment Policy.
NOTE:  It is always the student's responsibility to drop class(es) if not attending. Even if you stop attending the class, you owe the fees and will receive a grade unless you drop the class by the drop deadline date. 

Refunds for eligible students should be requested by emailing cashiers@sccollege.edu .

Refunds (excluding non-resident tuition) will be issued in the following manner:

• Credit refund to card for all credit card payments.
• Cash refund for cash payments.
• Cash refund for check payments after 14 calendar days from the date of cash register receipt for full semester classes.
• Short-term classes have refund deadlines of one week or less.
• Cash refunds over $100.00 will be issued by check.
• CVC Students will be refunded via a check mailed to the student's address

Refund of Enrollment, Health, Parking, and Student Service Fees

Students who withdraw from full-semester classes with in the first two weeks of the semester, or by 10% of a course less than a semester in length, may request a 100% refund.

Refund of Non-Resident Tuition

Students who withdraw from full-semester classes with in the first two weeks of the semester, may request a 100% refund. Students withdrawing after the first two weeks of the semester are not eligible for a refund.

Refunds for international students must be requested by emailing cashiers@sccollege.edu .

Refunds will be issued in the following manner: credit refund to card for all credit card payments, cash and check payments will be refunded by check.

​Waitlist Policy - (If you're on the waitlist - check your email daily!)
​

• Once a class fills its seats to the limit, a waitlist is created. Although you may see an open seat - you may only add yourself to the waitlist.
• As seats become available, students WHO ARE ELIGIBLE FO R THE CLASS will be rolled automatically into the open seats. An email will be sent to you when this happens. You have two days to pay. Failure to pay on time may cause you to lose the class and your place on the waitlist.
• It is your responsibility to check your email every day to see if you have been moved from the waitlist into an open seat.
• Online classes may not always allow wait listing. The Online Records System/Self-Service may or may not allow you to get on the waitlist.
• Some waitlist may have a maximum limit. If you cannot add yourself to the waitlist, then the waitlist is full. As a courtesy to other students, please drop yourself from the waitlist if you no longer plan to take the course.
• Once the term starts, the movement off the waitlist stops. However, students wait listed for the late-starting classes will continue to be rolled into open seats.
• Once the term begins, your instructor will go through their waitlist and will mark students for “add authorizations."  If you receive an add authorization, your section will be flagged with a blue banner in the “Plan and Schedule" screen in “Student Planning":
  
  

This will now allow you to register for the section. Here is a step-by-step guide.

NOTE - YOUR NAME WILL REMAIN ON THE WAITLIST AND NEVER ROLL INTO AN OPEN SEAT IF:

• You are repeating a course
• You need an overload petition
• There is a class conflict

NOT ON THE WAITLIST AT THE START OF CLASS?

You can email your instructor to see if they will allow you to add with an add authorization.

Rancho Santiago Community College District recognizes that some students, staff, and faculty wish to identify themselves by a name other than their legal name. For this reason, beginning April 21, 2021, Santiago Canyon College and the Rancho Santiago Community College District will be switching entirely to “Chosen Name".

In order to continue use of your preferred name, you will need to log in to Self-Service and re-enter the name you prefer to be identified by.  It is important to understand that designating your Chosen Name for use at SCC does NOT constitute a legal name change.  A students' legal name will continue to be used on certain college documents, such as transcripts and diplomas. A student's Chosen Name will automatically display in Canvas and will be listed on class rosters and waiting lists for use by instructors and departments. 

Frequently Asked Questions
What is a Chosen Name?
A Chosen Name is a name that you can designate to be used in Canvas and on class rosters in addition to your legal name. It is a name that you wish to be known or identified by and is different from your legal name. Santiago Canyon College students will be able to designate a Chosen Name beginning in spring 2021.

How do I set my Chosen Name?
You are able to set/update your Chosen Name by logging into your account in Self-Service:
STEP 1: Log into Self-Service with your district or student login
STEP 2: Click on “User Options" in the left menu
STEP 3: Click on “User Profile" in the drop down menu
STEP 4: Click on “Edit Personal Identity" below your current account info
STEP 5: Fill in your Chosen Name
STEP 6: Click Save​

Change "Chosen Name" in Self-Service

What are the guidelines for setting my Chosen Name? Can it be whatever I want?
You may designate a first, middle and last name. Chosen Names are limited to alphabetical characters, a hyphen (-) and space. Generally, you can set a Chosen Name to any name, but the college reserves the right to delete a Chosen Name if it is used inappropriately, such as misrepresentation or fraud; such usage will also subject the student to disciplinary action in accordance with college policy.

Examples of Chosen Names that will not be approved:

Names containing foul or inappropriate language as deemed by the Admissions and Records Office
Names used for the purpose of misrepresentation

Where will the Chosen Name be used?
Chosen Names will be used in Canvas, on class rosters, and on waiting lists for use by instructors and departments. 

Are there instances where the Chosen Name will not be used?
Chosen Names will not be used in cases where the legal name is required, including, but not limited to, financial aid documents, official transcripts, diplomas, payroll records, and federal immigration documents. In some cases, if you use a preferred name, it might be necessary to clarify that your preferred name is different from your legal name. Also, as the campus is engaged in several projects involving student information systems, some systems may not be able to accommodate the Chosen Name until a later period.

How many times can I change my Chosen Name?
Your Chosen Name can be changed an unlimited number of times. It is recommended, however, that changes to your Chosen Name remain minimal to avoid confusion by your instructors and fellow students.

Can I delete my Chosen Name?
Yes. If you have designated a Chosen Name and later decide that you would prefer to use your legal name on the class roster and in Canvas, contact the Admissions and Records Office.​​

​How do I correct or change my legal name at Santiago Canyon College?
You can change your legal name by completing and submitting the Request for Name Change Form (available in the Admissions and Records Office). You will need to present official documentation that your name was legally changed.

IMPORTANT INFORMATION:

Your diploma​ will be printed with your full legal name only.  To request your name to be changed on your diploma, you must submit a Request for Name Change Form.

Student Grievance ProceduresRancho Santiago Community College District does not discriminate on the basis of race, color, national origin, ancestry, religion, creed, sex, age or handicap in its employment or in its educational programs and activities.

Students may file a grievance when they believe they have been discriminated against in any of these areas. Students may file a grievance when they believe they have been deprived of a right granted to students by the Board of Trustees in any of the policies or regulations of the Rancho Santiago Community College District. The purpose of these grievance procedures is to resolve differences as fairly and expeditiously as possible while preserving the right of students and staff members.

PROCEDURE
1.   Students shall first confer with the person who took the action or made the ruling to which they object no later than ten (10) days following the event which prompted the grievance.

• The Associate Dean of Student Development will assist the student in arranging an appointment between the student and staff member.

2.   If the difference is not satisfactorily resolved, the student shall confer with the person’s supervisor.

• The Associate Dean of Student Development will assist the student in arranging an appointment between the student and the staff member’s supervisor.

3.   If the grievance is still unresolved, the student may file a written statement setting forth the nature of the grievance on the prescribed form with the Vice President of Student Services, no later than ten (10) days after conferring with the person’s supervisor.

4.   The grievance form shall be completed in full and shall include a full description of the grievance, times, dates and pertinent facts and the remedy sought by the student.

• A Student Grievance Staff Response form will be sent to both the staff member and a supervisor for completion.

5.   The Vice President of Student Services shall select a Student Grievance Panel. The administrator involved then shall forward the completed forms to the panel chair for review and recommendation. The panel shall have the power to make an appropriate investigation of the grievance and shall state the findings and make a recommendation.

6.   If the grievance is sustained by the panel, it will recommend appropriate action for relief of the grievance and communicate this in writing to the person(s) to whom the grievance was directed. If the findings of the panel do not sustain the grievance, the panel shall communicate this finding in writing to the student who filed the grievance. The ruling of the Student Grievance Panel is final.

STUDENT GRIEVANCE PANEL STRUCTURE

• one non-voting chair (except in situations of a tie vote)
• one student representative
• one classified representative
• one faculty representative
• one administrative representative

CCC Chancellor’s Offic​e Complaint Form

​The Rancho Santiago Community College District owns and operates a variety of information resources, including hardware, software, and Internet access. These information resources are provided solely
for the use of RSCCD students, faculty, and staff in support of the education, research, academic development, and public service programs of RSCCD.

RSCCD information resources provide access to information content and communication worldwide. Access to, and use of, these information resources is a privilege, which is to be used responsibly. RSCCD information resources users must respect the rights of other users, respect the integrity of the information resources, and
observe all relevant RSCCD Board Policies, Administrative Regulations, and federal, state, and local laws. All students, faculty, and staff are responsible for seeing that these RSCCD information resources are used in an appropriate, effective, efficient, ethical, and lawful manner, including but not limited to the illegal downloading and/or unauthorized distribution of copyrighted material, including peer-to-peer file sharing.
Violations of Federal copyright laws may subject the violator to civil and criminal penalties as well as disciplinary action.

Administrative regulations establish rules and prohibitions that define acceptable use of RSCCD resources. Unacceptable use is prohibited and is grounds for loss of use of information resources, as well as discipline
or legal actions as provided for under RSCCD Board Policy and federal, state, and local laws.