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Student Help Desk

Welcome to the Santiago Canyon College Student Help Desk!

Our goal is to provide you with the resources and support you need to succeed in your academic journey. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help!

Peer Support:(714) 628-5086 
24/7 Canvas Support: (844) 629-6834

Location: E-101
✉ studenthelpdesk@sccollege.edu

Hours

📍 LOCATED AT ADMISSIONS & RECORDS BUILDING (E-101)

Monday-Wednesday: 9:00 a.m. - 5:00 p.m.

FAQs

Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.​ Great for online group projects!

Helpful Links:

Currently enrolled students are also provided access to Microsoft 365 for no additional charge. The benefits of Microsoft Office 365 are: 

  • Students can download and install the full office suite of products, including Microsoft Word, Excel, Power Point, Outlook, and One Note on their personal computer 
  • Students can use the online version of Microsoft Word, Excel, Power Point, and/or One Note 
  • Students can use Microsoft One Drive, which includes abundant cloud storage, and can be accessed from any device with an Internet connection 
  • Students can download fully-functioning Microsoft Office Apps for iPhone, iPad, Android phone or tablet, and Windows phone or tablet​​​
Login information:

To Log into Microsoft Office 365, enter: http://login.microsoftonline.com in the browser address bar. 
 
Enter the college issued Email address and the Microsoft 365 password, then click the “Sign In” button.
 
User ID: Use the SAC or SCC student Email address as the User ID. Student Email addresses are the Web Advisor ID @student.sac.edu or @student.sccollege.edu (e.g. jd12345@student.sac.edu or jd12345@student.sccollege.edu). 
 
Default Password: Use the Web Advisor Password. For assistance with the Web Advisor password go to Web Advisor (http://sis.rsccd.edu) and click the “What is my Password?” link on the home page. For new students, the default Web Advisor password is your date of birth in the Mmmddyyyy format,​with the first letter of the month capitalized (e.g. if your birthday is November 15, 2015 the default password would be Nov152015). ​
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​​Pronto is a communication hub created for the everyday user. It connects people via chat and video, so they can learn faster, work smarter, and communicate seamlessly.​ If your instructor is utilizing Pronto in your Canvas course, it will be in the course navigation. 

Helpful Links:

Rancho Santiago Community College District provides all Santa Ana College and Santiago Canyon College students with college Email addresses. ​Login Information:

​​​Student Email addresses are the Web Advisor ID @student.sac.edu or @student.sccollege.edu (e.g. jd12345@student.sac.edu or jd12345@student.sccollege.edu). 

Default Password: Use the Web Advisor Password. For assistance with the Web Advisor password go to Web Advisor (http://sis.rsccd.edu) and click the “What is my Password?” link on the home page. For new students, the default Web Advisor password is your date of birth in the Mmmddyyyy format, with the first letter of the month capitalized (e.g. if your birthday is November 15, 2015 the default password would be Nov152015).​

To Log into Microsoft Office 365, click or enter http://office.com in the browser address bar. Enter the college issued 'home' email address and the Microsoft 365 password, then click the "Sign In" button.

Helpful Links:

Turn your phone into a document scanner!
Download CamScanner

​​Pronto is a communication hub created for the everyday user. It connects people via chat and video, so they can learn faster, work smarter, and communicate seamlessly.​ If your instructor is utilizing Pronto in your Canvas course, it will be in the course navigation. 

Helpful Links:

Canvas has a robust online community that offers Student Training Materials​