Customer Service Representative
This program provides you with the necessary knowledge and skills to deal directly with customers as a company representative. You are prepared to work as commercial or residential service representatives in positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.
Course Requirements
VBUS 170 - Customer Service (60 Hrs)
WKPR 500 - Workforce Readiness (60 Hrs)
COMPLETE AT LEAST (1) OF THE FOLLOWING:
VBUS 119 - Keyboarding & Basic Windows (60 Hrs)
VBUS 260 - Word Processing using MS Word (60 Hrs)
TOTAL HOURS OF INSTRUCTION: 180-240 HOURS
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