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​ ​​E-reference service via Ask a Librarian Online Chat/Text Messaging is for students, faculty, administrators, and staff of Santiago Canyon College [SCC].  Inquiries from outside the SCC community are answered as time and resources permit. This service is available during Library business hours when classes are in session. [See: Lib​rary Hours]​


Service Guidelines:​

The e-Reference online chat and text messaging services provide brief assistance and/or information on:​

  • starting points for research, e.g., which resources to use
  • suggestions on research or information searching strategies
  • Ready Reference factual questions
  • basic, general documentation and citation questions
  • NoodleTools citation composer [limited to SCC students & faculty]
  • SCC library services, facilities, policies, e.g., connecting from home, online renewals, etc.

Ask a Librarian chat and text message service does not provide the following:

  • medical, legal, or financial assistance or advice
  • interpretation of class assignments or other materials
  • in-depth research assistance

For more extensive or in-depth assistance, the reference librarian may recommend that the online user visit the Library in person.

Non-SCC users may be referred to another community library or asked to visit the SCC Library for additional assistance.


Revised:  December 5, 2018