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Live-Chat Counseling

PLEASE READ CAREFULLY ABOUT ONL​INE COUNSELING SERVICES

  • Students will be served in the Live-Chat Lobby on a first come, first serve basis.  Live-Chat Services are designed to address each student's most immediate needs in a quick and efficient manner.  Live-Chat sessions with a counselor can last up to 15 minutes max.  **Due to increased demand, Live-Chat wait times will be longer than typical*


Before your Online Counseling Session:

  • Be prepared to provide your Student ID# to your counselor (Example: 2222222)
  • Make sure you have a compatible device such as a desktop, laptop, tablet, or Android device.
  • Make sure you have a strong and stable internet connection.
  • Either Chrome or Firefox internet browsers are required for video chat appointments.
  • For Apple iPhone or iPad users, in order conduct video chat appointments, you must download the ConexED app: https://apps.apple.com/us/app/conexed/id1208098450

Live-Chat services include:

  • Abbreviated Student Education Planning (Class planning for the upcoming term)
  • Interpretation of placement recommendations in English, math, and reading
  • Prerequisite Clearance(s) for classes at SCC
  • Graduation Petitions (if all courses were taken at SCC/SAC)
  • Overload Petitions
  • Petition to Substitute a Major Requirement
  • Pass/No Pass questions
  • Withdrawal/COVID-19 E​xcused Withdrawal questions
  • Questio​ns about Class Planning / "I need to select one more class"
  • General Questions/Other

TO ENTER THE LIVE-CHAT LOBBY, CLICK HERE:
 

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  • ​​Counseling services by Phone:​  If you would prefer to speak with a counselor by phone, please email Counseling@sccollege.edu and request a Call Back by Phone.  Provide your full name, SCC student ID#, the best phone number to reach you at, and your preferred time of day for a call back (Mornings, Afternoons, Evenings).  You will typically receive a reply within 24 hours during normal business operations (holidays and weekends excluded). ​



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